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Jackpotjoy was launched in 2012 and is operated by Profitable Play Limited. Specialising primarily in bingo and virtual casino slots, its pages include popular games from acclaimed software providers such as Netent, IGT and Williams Interactive. Jackpotjoy Casino is also fully-licensed by the Gibraltar Regulatory Authority as well as the UK Gambling Commission. Our latest review focuses on the areas which can make or break a casino such as promotions, cross-device compatibility, and customer support.
New members only, must opt in. Min £10 deposit & wager. 30 day expiry from deposit. 18+. Free Spins: on Double Bubble. 1p coin size, max lines. Bingo: Advertised ticket value based on £1 tickets. Game availability & restrictions apply.
Cons
- Lack of Game Variety
- Small Live Dealer Section
- No VIP Package
JackpotjoyCasino Review Introduction
We spend a considerable amount of time on this site moaning about the boilerplate format used by many online casinos. Large promo sliders, horizontal navigation and endless rows of game thumbnails have become almost obligatory for designers. There is one simple reason for this: it works well, as we'll see in this Jackpotjoy Casino review.
So a website which bucks this trend is always going to be something of an attention-getter, for better or worse. Up until very recently, Jackpotjoy’s desktop website fell under the latter category with a harrowing design that included a rather empty-looking home page and a muddled game lobby. Happily though, Jackpotjoy has (very) recently undergone a face-lift. The old-fashioned, left-sided navigation has been replaced with a cleaner design comprising a horizontal menu and a less cluttered lobby. In terms of aesthetics, it’s a ‘joy’ to behold.
JackpotjoyCasino Bonus and Promotions
Like their brethren at Virgin Games, Jackpotjoy now have a Spend £10, Get 30 Free Spins on Double Bubble welcome offer. The casino bonus is for new players only and they must deposit and wager of minimum of £10. It is an opt-in bonus and must be used within 30 days from activation. Players can also receive up to £50 worth of bingo tickets.
This updated bonus, thanks to the CMA ruling, means that players can withdraw their deposit balance at any time during the promotion. *Full terms and conditions apply. New players only. 18+. Please Gamble Responsibly.
JackpotjoyCasino Games
Jackpotjoy boasts quite a large collection of casino games, which numbers well over 100. Although nowhere near as expansive as some of its more illustrious competitors, there should be more than enough for gamers to be getting on with. Categories include multi-line video slots, classic casino slots, live casino, jackpots and bingo. Before the design changes, gameplay took place in a full-screen, pop-up browser window which confusingly, included a different game lobby to the one found on the website – this has now been completely done away with and replaced with a simple Flash-based window that includes a ‘homepage’ link back to the lobbies .
JackpotjoyCasino Video Slots
There are around 90 casino slots organised into ‘multi-line’, ‘jackpot’ and ‘classics’ categories. Many of the usual big-name titles are available including Twin Spin, Rainbow Riches and Monopoly: Rising Riches. The ‘jackpot’ and ‘classics’ pages offer a small collection of games such as Deal or No Deal and Jacks or Better as well as a few obscure titles.
JackpotjoyCasino App and Mobile
Jackpotjoy has its own dedicated mobile website which, like the desktop version, features a smooth, clean design that’s easy on the eye. Before the recent revamp however, the slick-looking app contrasted sharply with the dilapidated desktop website. However, the new changes have added a uniformity that helps the Jackpotjoybrand no end.
Jackpotjoy Vip Phone Number
Live Dealer Games
While the Jackpotjoy live dealer section isn’t exactly fit to bursting when it comes to variation, the usual games of baccarat, poker and blackjack are available. All are streamed in HD with a smooth 200 frame rates per second.
VIP Scheme
At present Jackpotjoy Casino doesn’t offer a VIP package. We wait with baited breath.
Customer Support
Jackpotjoy Casino can be contacted via 24/7 live chat, an email form and a freephone telephone number. For standard queries, there’s a detailed FAQ section which offers Q &A’s about technical issues, banking, bonuses/promotions and game rules. Despite the lack of a physical email address, the level of customer support is more than acceptable.
JackpotjoyCasinoReview Summary
The chief complaint we have about Jackpotjoy is their selfishness in redesigning the desktop website when we were half-way through our review – this meant an extensive re-write. Joking aside, the new changes are an extremely welcome and necessary update to a design which was starting to show its age. And although there’s not a huge amount variety when it comes to the games, there should be more than enough for most gamers to be getting on with – the same can be said of the VIP section. As is often the case, the attractive wagering requirements are offset by the actual promotions, which don’t exactly set the world alight. Nevertheless, a solid effort from Profitable Play Limited that’s well-suited to tighter-budgets.
Casino details | |
|---|---|
Launched Date | |
Currencies Allowed | British Pound Sterling, Euro |
Withdrawal Method | MasterCard, Visa, PayPal, Wire Transfer |
Withdrawal Limit | 10,000 Euros |
Licences | UK Gambling Commission, Gibraltar Gaming Authority, |
Languages Available | English |
Countries Available | United Kingdom |
Contact Information | |
| Software | |
| Deposit Methods | |
JackpotJoy was launched back in 2002 as Gamesys’ first online bingo venture. Their quality of service led to a steady growth in popularity, reaching to the point where they are today – one of the most trusted online bingo sites in the UK, where a strong community of bingo players can access a range of bingo rooms to take part in all manner of bingo games and even some slot games too. Take a look at the range of JackpotJoy sister sites available below and read our full review of this extremely highly rated brand.
Top Rated Sites like JackpotJoy
Jackpotjoy Vip Forum
JackpotJoy Review
In 2012, JackpotJoy expanded by adding an online casino to their portfolio, becoming a one-stop gaming destination for all online gamers across the UK. Now there are a number of alternative websites to play at which are part of this network, meaning there isn’t simply one JackpotJoy sister site to choose from.
JackpotJoy’s reputation stems from a long line of satisfied customers. As proof of their dedication, they’ve won several accolades over the years, including “Best Innovation in Bingo” at the EGR Operators Awards of 2015, and the player-voted WhichBingo Awards “Best Bingo Site of 2019”. The site is also known across Britain for its adverts and the individuals promoting the brand which have made for very successful marketing campaigns. Heart Bingo, their sister site, has also been promoted on the TV with some eye catching adverts to promote new welcome bonus offers.
To remove any doubts of unfair treatment, we’re happy to report that JackpotJoy is licensed and regulated by the government of Gibraltar and the UK Gambling Commission, which is always reassuring for players to know.
Read our in-depth review of JackpotJoy to see what lies ahead should you decide to become their newest member and check out our list of sites like Jackpotjoy and the bingo games and bingo rooms they have to offer, as well as some of the most popular slot games like Double Bubble and see if you can pick up any free spins offers that may be available.
JackpotJoy Sister Sites are Listed Below:
- Heart Bingo
- Virgin Games
- Starspins
- Fabulous Bingo
Casino Games
JackpotJoy’s reputation is mainly thanks to their bingo site and excellent bingo rooms and bingo games. However, the JackpotJoy casino section is not too shabby either and the same can be said for sites like JackpotJoy which we have listed above. Powered by gaming software including High 5 Games, Barcrest, Net Entertainment, IGT, Williams Interactive and Gamesys, you’ll have hundreds of hours of entertaining options for gameplay ahead of you.
Cleopatra, Raging Rhino, Tiki Riches, Fluffy Favourites, Twin Spin, Wheel of Fortune, Starburst, Tiki Island, and many other high paying slot machines including favourites like Double Bubble and Rainbow Riches, will be sure to spice up your gaming action. There may also be welcome bonus free spins offers available from time to time. Check the full terms and conditions though when playing any slots games and using free spins to make sure you know exactly what you are getting from these games.
Table Games are available in abundance as well. The usual classics in the likes of Craps, Poker, Baccarat, Roulette and Blackjack are available in several unique variants. Vegas Strip Blackjack, Multihand Blackjack, and Texas Hold’em are but a few examples of what’s in store.
You will also find a fair amount of Instant Win games such as Deal or no Deal, Diamond Ultra Cash, Scratchcard Shop, Pillars of Fortune, and others.
All in all, the casino library won’t turn too many players heads, but its more than capable of offering good entertainment and fantastic payouts with a great user experience, as our all of the JackpotJoy sister sites.
Bingo
Powered by Gamesys, JackpotJoy and all listed sites like JackpotJoy offers a top-quality online gaming experience, with clear-cut instructions on how to play, smooth navigation and dozens of bingo rooms with constant action 24/7. You can play, chat with your buddies, and talk to the professional chat room admins who are not only there to entertain you, but answer any and all questions you may have.
The usual 75-ball, 80-ball and 90-ball bingo variants are on offer, with buy-ins starting as low as 1p. What’s more, you’ll find many specials such as Game Show Bingo, Speed Bingo, Sapphire Bingo and Free Session Bingo, to name a few. The games have varying prizes, and many of them boast lucrative five-figure jackpots.
Live Casino
JackpotJoy and most JackpotJoy sister sites host a state-of-the-art live casinos powered by Evolution Gaming, a market leader when it comes to live dealer gaming.
Blackjack Party, Speed Roulette, Immersive Roulette, Casino Hold’em Live, Lightning Roulette, Baccarat – these are just a few examples of the casino games that await you.
The live casino is hosted by professional and interactive presenters who will make your game sessions all the more enjoyable. What’s more, you have numerous tables and seats open 24/7. You can also use the chat function to interact and keep yourself busy between rounds.
If you haven’t yet, live casino gaming is a must-try for any gambling enthusiast and you can also play at sister sites including Heart Bingo and Virgin Games.
VIP Club
VIP Programs are hardly essential to a well-functioning online casino, but additional benefits have never hurt anyone. If you happen to become a regular player at JackpotJoy or her sister sites, you may earn yourself an invite to the “big league”
As such, you would receive occasional invites to VIP parties, receive tickets to sports events and even the rare luxury holiday. Additional benefits include a dedicated VIP manager, VIP Box Bonanza games, exclusive bonuses which at some sites include free spins, birthday presents and Christmas gifts.
Payment Methods
JackpotJoy allows for secure payments via the industry’s most trusted banking methods, and we expected no less.
- VISA Debit
- PayPal
- Maestro
- Paysafecard
- PayPal
Every payment method can be used for deposit and withdrawal purposes. The minimum deposit/withdrawal amount is £10, and JackpotJoy does not charge any fees for transactions on it’s site. There is, however, a withdrawal limit per transaction (up to £25,000), as well as a deposit limit (up to £20,000). Payouts that cannot be sent to credit cards and e-wallets may be processed to your bank account instead.
Seasoned gamblers will notice the absence of Neteller and Skrill, the go-to e-wallets of the iGaming industry. Yet, PayPal and Paysafecard are sound alternatives, supporting instant withdrawals (after processing) and convenient deposits.
Keep in mind that JackpotJoy is required by law to verify your identity before you can process payouts. In fact, you will be asked to do this as soon as you create an account.
Customer Support
JackpotJoy stays on top of any and all customer concerns via 24/7 customer service through multiple channels. Generally this is the same for all of JackpotJoy sister sites including Heart Bingo, Virgin Games and Starspins.
Needless to say, live chat should be your preferred method of contact due to its blazing efficiency. At your disposal any time of the day, JackpotJoy’s courteous support agents will respond to your queries within minutes, if not seconds of your request. You can rest assured that no matter your issue, it will be resolved as soon as possible.
If you’d prefer a direct conversation, then dial 0800 458 0770 – JackpotJoy’s free phone number. The contact numbers for any of our featured sites like JackpotJoy can be found on their own sites pages.
Non-urgent matters can be taken up via e-mail by filling out the support contact form, to which response times are usually a few hours long.
Security and fairness
In accordance with UK laws, JackpotJoy is licensed and regulated by the United Kingdom Gambling Commission, the number one licensing authority for all UK gambling sites. This means that the casino and bingo site must adhere to strict regulations of customer fairness, or they risk heavy fines and even removal of their license.
As a measure of fair play, JackpotJoy allows all members to self-exclude for a minimum of 6 months, up to 5 years. Moreover, you can set deposit limits, set cool-off periods (up to 6 weeks), session reminders and even close your account preveting you from players from accessing the site.
Mobile
Mobile gamers are rising by the day, which is why any serious gambling site must include mobile support as a bare minimum. We are happy to relay that JackpotJoy, and all Gamesys sites from the Jackpotjoy group work like a charm on modern smartphone and tablet devices, regardless of platform. All slot games will also run smoothly as will any other casino games you choose to play.
There is no need to download a standalone app to play. Players simply access the website via your device’s web browser and you will be good to go.
Summary
JackpotJoy’s reputation precedes them, and that’s a good thing. We had a task of investigating the site from head to toe, and we didn’t find them seriously lacking in any aspect of their service. Its sister sites, namely StarSpins, Heart Bingo, and Virgin Games are fantastic iGaming destinations too, being among the best bingo sites the UK has to offer.
Their bingo portfolio is second to none, as one would expect from Gamesys, whereas the casino site complements JackpotJoy with a well-selected lineup of quality titles.
More importantly, as a customer you can rest assured that you can always rely on JackpotJoy and their partner sites support team any time of day. You also have a handful of quick, trusted payment methods to choose from.
In summary, we can’t help but give JackpotJoy a hearty recommendation to all bingo players to become your next long-term gaming destination. Join today, and claim the valuable welcome offer with minimal wagering requirements and remember to try out all of the JackpotJoy sister sites too!